Privacy Policy

1. Introduction

main55 operates an online betting platform that serves Indonesian players aged 21 and older. We recognize that your personal information is sensitive and valuable, and we take our responsibility to protect it seriously. This Privacy Policy applies to all users of the main55 website (main55.cam), mobile applications, and related services.

We comply with applicable data protection laws and regulations, including international standards for data privacy and security. This policy is designed to be transparent about our data practices and to inform you of your rights under data protection law.

2. Data Controller

For the purposes of data protection law, main55 is the data controller responsible for your personal information. This means we determine how and why your personal data is processed.

If you have any questions about this Privacy Policy or our data practices, you can contact our Data Protection Officer at:

• Email: [email protected]
• General Support: [email protected]

3. Information We Collect

main55 collects several categories of personal information to provide and improve our services, comply with legal obligations, and protect against fraud.

3.1 Information You Provide Directly

When you register for an account or use our services, you provide the following information:

• Account Information: Full legal name, date of birth, gender, email address, phone number, residential address, and username/password
• Identity Verification Documents: Government-issued ID (Indonesian KTP, passport, or driver's license), proof of address, selfie photos for KYC verification
• Financial Information: Bank account details, e-wallet information (OVO, DANA, GoPay account numbers), transaction history, deposit and withdrawal records
• Communication Data: Messages sent to customer support, survey responses, feedback, and promotional preferences

3.2 Information Collected Automatically

When you use the main55 platform, we automatically collect certain technical and usage information:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, device identifiers
• Usage Data: Pages visited, features used, time spent on platform, betting history, game preferences, search queries, referral sources
• Location Data: General geographic location derived from IP address (city/region level) to ensure compliance with geographic restrictions
• Cookies and Tracking Data: Session cookies, persistent cookies, web beacons, and similar tracking technologies (see Section 9)

3.3 Information from Third Parties

In some cases, we receive information about you from third-party sources:

• Payment Processors: Transaction confirmation and payment status from banks (BCA, BRI, BNI, Mandiri) and e-wallet providers
• Fraud Prevention Services: Risk assessment data and fraud indicators from security partners
• Marketing Partners: Aggregated analytics data (never personally identifiable information)

4. How We Use Your Information

main55 uses your personal data for the following purposes, each of which has a legal basis under data protection law:

4.1 To Provide and Operate Our Services

Legal Basis: Performance of contract

• Create and manage your account
• Process deposits, withdrawals, and bets
• Deliver games, odds, and betting features
• Provide customer support
• Send transactional communications (account confirmations, withdrawal notifications, bet settlements)

4.2 To Comply with Legal Obligations

Legal Basis: Legal compliance

• Verify your identity and age (21+ requirement)
• Prevent money laundering and fraud
• Comply with KYC (Know Your Customer) and anti-fraud regulations
• Respond to legal requests from law enforcement or regulatory authorities
• Maintain records required by gaming license regulations

4.3 To Protect and Secure Our Platform

Legal Basis: Legitimate interests (security and fraud prevention)

• Detect and prevent fraud, cheating, collusion, and bonus abuse
• Monitor for suspicious betting patterns or account activity
• Protect against unauthorized access and cyber attacks
• Enforce our Terms & Conditions

4.4 To Improve and Personalize Your Experience

Legal Basis: Legitimate interests (service improvement) and consent (where required)

• Analyze usage patterns to improve platform performance and features
• Recommend games and betting markets based on your preferences
• Customize promotional offers relevant to your interests
• Conduct research and analytics to enhance user experience

4.5 To Communicate Marketing and Promotions

Legal Basis: Consent (can be withdrawn at any time)

• Send promotional emails about bonuses, tournaments, and new games
• Deliver personalized offers based on your betting activity
• Notify you of special events and seasonal promotions

You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or adjusting your account settings. Opting out does not affect essential transactional communications.

5. Data Sharing and Disclosure

main55 does not sell your personal information to third parties. We only share your data in the following limited circumstances:

5.1 Service Providers and Partners

We share data with trusted third-party service providers who assist in operating our platform:

• Payment Processors: Banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay) to process transactions
• Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and other licensed game studios
• Identity Verification Services: KYC verification partners who authenticate your identity documents
• Fraud Prevention Services: Security firms that help detect fraudulent activity
• Cloud Hosting Providers: Secure servers where our data is stored
• Customer Support Tools: Live chat and ticketing platforms

All service providers are contractually bound to protect your data and use it only for the purposes we specify.

5.2 Legal and Regulatory Requirements

We may disclose your information when required by law:

• In response to valid legal requests from law enforcement or government authorities
• To comply with court orders, subpoenas, or regulatory investigations
• To enforce our Terms & Conditions or protect our legal rights
• To prevent illegal activity, fraud, or threats to public safety

5.3 Business Transfers

If main55 is involved in a merger, acquisition, sale of assets, or bankruptcy, your personal data may be transferred to the successor entity. We will notify you of any such change via email or prominent notice on our website.

5.4 With Your Consent

In any other situation not covered above, we will ask for your explicit consent before sharing your personal data with third parties.

6. Data Security Measures

main55 implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmission between your device and our servers is encrypted using SSL/TLS technology (256-bit encryption)
• Secure Storage: Personal data is stored on secure servers with restricted access, protected by firewalls and intrusion detection systems
• Access Controls: Only authorized personnel with legitimate business needs can access personal data, and all access is logged and monitored
• Regular Audits: We conduct regular security audits and vulnerability assessments by independent third parties
• Employee Training: All staff members receive data protection training and sign confidentiality agreements
• Two-Factor Authentication: Available for user accounts to add an extra layer of security

While we take extensive precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to promptly notifying you of any data breaches that may affect your rights.

7. Data Retention

main55 retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations:

• Active Accounts: Data is retained for the duration of your account's active status and for as long as you continue to use our services
• Closed Accounts: After account closure, we retain certain data for 7 years to comply with financial record-keeping requirements, anti-money laundering regulations, and to resolve disputes or enforce our terms
• Marketing Data: If you opt out of marketing communications, your contact information is retained in a suppression list to ensure we do not contact you again
• Legal Hold: Data may be retained longer if required for ongoing legal proceedings, regulatory investigations, or to defend legal claims

After the retention period expires, personal data is securely deleted or anonymized so it can no longer identify you.

8. Your Privacy Rights

Under data protection laws, you have the following rights regarding your personal information:

8.1 Right to Access

You can request a copy of the personal data we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request.

8.2 Right to Rectification

If you believe any personal information we hold about you is inaccurate or incomplete, you can request that we correct or update it. You can also update most information directly in your account settings.

8.3 Right to Erasure ("Right to be Forgotten")

You can request deletion of your personal data in certain circumstances, such as when it is no longer necessary for the purposes it was collected. However, we may need to retain certain data to comply with legal obligations or establish legal claims.

8.4 Right to Restrict Processing

You can ask us to limit how we use your data in certain situations, such as when you contest the accuracy of the data or object to processing.

8.5 Right to Data Portability

You can request a copy of your personal data in a portable format to transfer to another service provider.

8.6 Right to Object

You can object to processing based on legitimate interests or for direct marketing purposes. We will stop processing unless we have compelling legitimate grounds that override your interests.

8.7 Right to Withdraw Consent

Where processing is based on consent, you can withdraw that consent at any time. This does not affect the lawfulness of processing before withdrawal.

To exercise any of these rights, contact us at [email protected] with your request. We will respond within 30 days.

9. Cookies and Tracking Technologies

main55 uses cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content.

9.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the website remember your preferences and track your activity.

9.2 Types of Cookies We Use

• Essential Cookies: Necessary for the platform to function (login sessions, security, account management). These cannot be disabled.
• Performance Cookies: Collect anonymous data on how you use the site to help us improve performance and features.
• Functional Cookies: Remember your preferences (language, currency, bet slip settings) to provide a more personalized experience.
• Advertising Cookies: Track your interests to deliver relevant promotional content. These are used only with your consent.

9.3 Managing Cookies

Most browsers allow you to control cookies through settings. You can block or delete cookies, but this may affect platform functionality. Visit your browser's help section for instructions on managing cookies.

10. Third-Party Services

Our platform may contain links to third-party websites (game providers, payment processors, social media). main55 is not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before providing any personal information.

11. International Data Transfers

main55 primarily serves Indonesian players, but some data may be transferred to and processed in countries outside Indonesia (e.g., cloud hosting servers, international payment processors). When transferring data internationally, we ensure adequate safeguards are in place, such as:

• Standard contractual clauses approved by data protection authorities
• Ensuring the receiving country has adequate data protection laws
• Requiring third parties to implement appropriate security measures

12. Children's Privacy

main55 strictly prohibits use by individuals under 21 years of age. We do not knowingly collect personal information from anyone under 21. If we discover that a user is underage, we will immediately close the account, delete all personal data, and forfeit any funds.

Parents or guardians who believe their child has provided information to main55 should contact us immediately at [email protected].

13. Changes to This Privacy Policy

main55 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify you by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification to your registered email address
• Displaying a prominent notice on our platform

Your continued use of the platform after changes become effective constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

14. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

• Privacy Inquiries: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 through your account dashboard
• WhatsApp: +62 812 3456 7890 (08:00-23:00 WIB daily)

We aim to respond to all privacy requests within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.